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Abeysekera, V and McLean, C (2001) Project success and relationships from a stakeholder perspective: a pilot study. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 485–94.

Ahadzi, M and Bowles, G (2001) Public-private partnerships in UK infrastructure development: the macroeconomic perspective. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 971–9.

Ahadzi, M and Bowles, G (2001) The private finance initiative: the procurement process in perspective. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 991–9.

Akintoye, A, Beck, M, Hardcastle, C, Chinyio, E A and Asenova, D (2001) Risk identification practices under PFI environment. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 875–83.

Akintoye, A, Beck, M, Hardcastle, C, Chinyio, E A and Asenova, D (2001) The financial structure of private finance initiative projects. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 361–9.

Al-Ghassani, A M, Carrillo, P M, Anumba, C J and Robinson, H S (2001) Software requirements for knowledge management in construction organizations. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 199–206.

Aldridge, G, Pasquire, C, Gibb, A and Blismas, N G (2001) Methods for measuring the "unmeasurable": evaluating the benefits of pre-assembly and standardization in construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 311–9.

Aouad, G F, Bakis, N, Amaratunga, D, Osbaldiston, S, Sun, M, Kishk, M, Al-Hajj, A and Pollock, R (2001) An integrated life cycle costing database: a conceptual framework. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 421–31.

Ashton, P and Gidado, K (2001) Risk associated with inadequate site investigation procedures under design and build procurement systems. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 961–9.

Bártolo, H M G and Bártolo, P J S (2001) Computer aided concurrent design. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 731–9.

Birgonul, M T and Ozdogan, I D (2001) Risks borne by foreign contractors doing business in Turkey. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 845–53.

Boyd, D and Pierce, D (2001) Implicit knowledge in construction professional practice. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 37–46.

Chan, P, Puybaraud, M C and Kaka, A (2001) Construction training: a linkage to productivity improvements. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 143–55.

Charoenngam, C and Maqsood, T (2001) A qualitative approach in problem solving process tracing of construction site engineers. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 475–83.

Cheetham, D W and Lewis, J (2001) Productivity, buildability and constructability: is work study the missing link?. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 271–80.

Cook, M and Pasquire, C (2001) The relationship between the management of design projects and improved performance in the building services sector of the construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 723–30.

Corley, J, Rowe, A, Tranfield, D, Smart, P, Levene, R, Rogerson, J and Deasley, P (2001) Customer-centred construction: bringing a service approach through cultural change and team-working. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 81–90.

Dauber, V F (2001) Classical lean constructs and their transferability to the construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 291–300.

Dawood, N N, Hobbs, B and Fanning, A (2001) Standardization of brickwork construction: identification and measurement of standard processes. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 321–9.

Dawood, N N, Yasuhara, T, Usuda, Y, Matsuda, C and Sawada, A (2001) Analysis of cost escalation and risk assessment of infrastructure projects: an application in Japanese civil engineering projects. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 835–44.

Delaney, F T and Wamuziri, S C (2001) Mergers and acquisitions in the construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 629–37.

Egbu, C O, Botterill, K and Bates, M (2001) The influence of knowledge management and intellectual capital on organizational innovations. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 547–55.

Egbu, C O, Gaskell, C and Howes, J (2001) The role of organizational culture and motivation in the effective utilization of information technology for teamworking in construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 91–100.

Fernie, S, Weller, S, Green, S D, Newcombe, R and Williams, M (2001) Learning across business sectors: context, embeddedness and conceptual chasms. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 557–65.

Futcher, K and Thorpe, A (2001) Monte Carlo simulation and Pareto techniques for calculation of multi-project outturn-variance. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 825–34.

Gorse, C A, Emmitt, S, Lowis, M and Howarth, A (2001) Project performance and management and design team communication. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 705–12.

Greene, A, Thorpe, A and Austin, S A (2001) Utilizing the risky shift phenomenon in construction project management. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 855–62.

Greenwood, D J, Osborne, A N and Aggiag, M A (2001) A comparative analysis of administrative delays in hospital buildings. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 795–802.

Gunning, J G and Hanna, J I C (2001) The application of risk management principles to crisis management in construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 815–24.

• Type: Conference Proceedings
• Keywords: crisis management; perception; risk avoidance; risk
• ISBN/ISSN: 0 9534161 6 X
• URL: http://www.arcom.ac.uk/-docs/proceedings/ar2001-815-824_Gunning_and_Hanna.pdf
• Abstract:
  A prayer by St. Francis reads "Give us the strength to change the things we can, to accept the things we cannot change, and the wisdom to know the difference". The first part (and, to an extent, the third part) of this message is embodied within the practices of Risk Management. The second, an acceptance of some possible occurrences, lies more in the area of Crisis Management. Crisis Management does not mean a blind reaction to situations, but involves some proactive preparation for unwelcome and unpredictable disasters which are an occasional part of the construction process. The literature on Crisis Management goes back over 20 years, and uses definitions of Crisis Management along the lines of "any incident that can focus negative attention on a business or project and that can have an adverse effect upon its overall financial condition, its relationships or its reputation". Any proactive organization should emphasize the importance of identifying risks and take appropriate measures to minimize the likelihood of crises developing. Crisis Management planning requires a blend of skills with an effective team approach. Designated back-up may also be needed. Staff must be trained and regular scenario planning will develop an ability to reduce the effects of any crisis. In construction, the most likely crises will be safety- related, but litigation, environmental problems and damage to public services are also very common. Applying techniques of Risk Management to Crisis Management planning is a logical development. This paper will make recommendations as to how the construction industry might become more effective in preparing for and managing the crises which may arise.

Hall, M A (2001) 'Root' cause analysis: a tool for closer supply chain integration in construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 929–38.

Haniff, A P and Kaka, A P (2001) A framework for development of a knowledge database for use within the construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 189–98.

Hiley, A and Yagci, O (2001) The implementation of constructability: a prerequisite in raising the quality of project outcome. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 261–70.

Hill, C (2001) Work based learning for construction management courses. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 11–8.

Hill, C and Ainsworth, A (2001) Health and safety: academic research and practical application. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 467–73.

Johansson, C (2001) A modularization approach to housing. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 301–10.

Kaka, A P (2001) The case for re-engineering contract payment mechanisms. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 371–9.

Khalfan, M M A, Anumba, C J and Carrillo, P M (2001) Concurrent engineering readiness assessment of sub-contractors within the UK construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 741–50.

Khosrowshahi, F (2001) Project cash flow forecasting: a mathematical approach. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 391–400.

Kim, J H and Fisher, N (2001) Knowledge management for small occasional construction industry clients: a theoretical framework. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 597–605.

King, A P, Knight, A D and Griffith, A (2001) Understanding the dynamics of novation: a contractor's perspective. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 951–9.

Kirkham, R J and Boussabaine, A H (2001) Modelling probability distributions of facilities management costs for an NHS acute care hospital building. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 401–10.

Kishk, M, Al-Hajj, A and Pollock, R (2001) Inclusion of non-financial factors in life-cycle decision-making: a fuzzy approach. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 411–20.

Kotzé, M and Nkado, R N (2001) An investigation into the use of facilities management in institutions of higher learning in South Africa. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 69–79.

Kumaraswamy, M M, Nadarajah, R, Palaneeswaran, E and Rahman, M M (2001) Dealing with delays in evaluating extensions of time. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 753–63.

Langford, D A, Dimitrijevic, B and Arnett, S (2001) Network of construction creativity clubs. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 507–16.

Le Roux, G and Nkado, R N (2001) Legislation governing continuing professional development in the built environment professions in South Africa. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 3–10.

Leiringer, R (2001) Developing an effective model to support construction companies entering the public-private partnership projects' market. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 981–9.

Leuven, A v and Voordijk, H (2001) Enterprise resource planning in construction: an evaluation of recent implementations. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 159–68.

Li, B, Akintoye, A and Hardcastle, C (2001) Risk analysis and allocation in public private partnership projects. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 895–904.

Lindfors, C T (2001) Towards a taxonomy of management in construction: exploring the structure of management. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 445–54.

Liu, C, Itoh, Y and Dawood, N N (2001) Financial analysis on the influence of infrastructure construction on regional economic development. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 353–60.

Lopes, J and Ribeiro, F L (2001) Working out a rational institutional framework for the development of the construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 765–73.

Makulsawatudom, A and Emsley, M (2001) Factors affecting the productivity of the construction industry in Thailand: the project managers' perception. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 281–90.

McIntosh, G and Sloan, B (2001) The potential impact of electronic procurement and global sourcing within the UK construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 231–40.

Millett, S J, Dainty, A R J and Briscoe, G H (2001) Client procurement strategies: a cross-sectoral analysis. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 907–15.

Moodley, K, Preece, C and Kyprianou, R (2001) An examination of knowledge management implementation within civil engineering consulting organizations. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 587–96.

Murray, M and Zagaretos, P (2001) The influence of cultural differences on the performance of international contractors. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 101–10.

Murray, M D, Tookey, J E and Chan, A P (2001) Respect for people: looking at KPIs through 'younger eyes'!. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 671–80.

Mutti, C d N and Hughes, W (2001) Contemporary organizational theory in the management of construction projects. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 455–65.

Ng, S T, Kumaraswamy, M and Chow, L K (2001) Selecting consultants through combined technical and fee assessment: a Hong Kong study. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 639–47.

Nielsen, Y and Sayar, T (2001) Web-based information flow modelling in construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 219–29.

Nkado, R N and Mbachu, J I (2001) Modelling client needs and satisfaction in the built environment. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 917–27.

Odeyinka, H A and Lowe, J G (2001) An evaluation of methodological issues for assessing risk impacts on construction cash flow forecast. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 381–9.

Oloke, D A, Edwards, D J and Li, B (2001) Intelligent construction plant information management. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 169–77.

Peters, R, Whitman, P and Hampson, K (2001) Skill development for innovative procurement environments in construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 27–36.

Preece, C, Moodley, K and Cox, I (2001) Assessing the effectiveness of websites as an interactive business communications tool. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 207–17.

Radosavljevic, M (2001) Autopoietic organization of firm: an illustration for the construction industry. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 121–31.

Rahman, M M and Kumaraswamy, M M (2001) Appraising the potential for joint risk management. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 863–73.

Raiden, A B, Dainty, A R J and Neale, R H (2001) Human resource information systems in construction: are their capabilities fully exploited?. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 133–42.

Reaney, M, Griffith, A, Watson, P A and Ellis, C (2001) Construction cost control implications for the planning application process. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 775–84.

Ribeiro, F L and Lopes, J (2001) Construction supply chain integration over the internet and web technology. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 241–51.

Robinson, H S, Carrillo, P M, Anumba, C J and Al-Ghassani, A M (2001) Linking knowledge management strategy to business performance in construction organizations. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 577–86.

Root, D and Thorpe, A (2001) Refocusing collaboration technologies in the construction supply chain: looking beyond the organization. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 253–62.

Ruddock, L and Wharton, A (2001) Analysing the construction sector: progress towards a new framework. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 683–92.

Salam, M A, Staines, H J, Blackwood, D J and Sarkar, S (2001) Analysis of the relationships between causes of delay in construction projects in Bangladesh. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 619–28.

Sexton, M, Barrett, P S, Miozzo, M, Wharton, A and Leho, E (2001) Innovation in small construction firms: is it just a frame of mind?. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 527–36.

Smallwood, J and Deacon, C (2001) The role of health and safety culture in construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 111–20.

Soetanto, R and Proverbs, D G (2001) Modelling client satisfaction levels: a comparison of multiple regression and artificial neural network techniques. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 47–57.

Sommerville, J and Campbell, C (2001) Project management: an evaluation of the client and provider attribute paradigms. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 435–44.

Sturges, J and Bates, M (2001) Data integration and construction contracting: barriers to implementation. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 179–87.

Swan, W, Cooper, R, McDermott, P and Wood, G (2001) A review of social network analysis for the IMI trust in construction project. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 59–67.

Taylor, M D, Wamuziri, S C and Smith, I G N (2001) Strategic mechatronics investment: understanding the managerial options. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 333–42.

Thompson, R F and McDermott, P (2001) The management of architects within architectural businesses: a case study. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 713–22.

Turrell, P (2001) Making the link between teaching and research and consultancy. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 19–25.

Udeaja, C E and Tah, J H M (2001) Construction material supply chain management: towards an agent-based technology. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 939–49.

Valence, G d (2001) Construction deflators and measurement of output. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 693–701.

van der Veen, B, Voordijk, H and Dorée, A (2001) Innovation of construction in the Dutch railways: lessons from inter-organizational co-operation. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 537–45.

Voordijk, H (2001) A cost-benefit analysis of tracking and tracing systems in road construction. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 343–52.

Walker, D H T and Johannes, D (2001) Organizational learning intentions and joint ventures in Hong Kong infrastructure projects: a pilot study. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 567–76.

Weatherhead, M, Main, K and Devitt, R (2001) Leaders share knowledge. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 517–25.

Wild, A (2001) Construction projects as teams or situations: criticizing the "techniques of communication" approach. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 495–504.

Wild, A (2001) The Phillips report on building: 1950. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 609–17.

Wilson, P M (2001) Strategic decision-making in a professional service firm. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 649–59.

Wood, G and Ellis, R (2001) An exploration of approaches to risk management applications within UK construction projects. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 805–14.

Xiao, H and Proverbs, D (2001) A comparison of contractor performance in Japan, the UK and the US: some preliminary findings from a new approach. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 661–9.

Yamaguchi, H, Uher, T E and Runeson, G (2001) Risk allocation in PFI projects. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 885–94.

Yu, R K T and Leung, M-y (2001) Investigation of construction conflict resolution in Hong Kong. In: Akintoye, A (Ed.), Proceedings 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK. Association of Researchers in Construction Management, Vol. 1, 785–92.